manuals/manuals_Support_Center_Prize_20Farm_PM0720_03_20Rev_20A

Table of Contents

Specifications ..................................................................................... 1

Installation ......................................................................................... 2

Supply Requirements

........................................................................................... 2

Introduction

........................................................................................................... 2

Setup Procedure ................................................................................. 3

Administration Modes .......................................................................... 5

Bartender Mode

.................................................................................................... 5

Collector Mode

...................................................................................................... 6

Test / Maintenance Mode

.................................................................................... 8

Configuration

.................................................................................................. 8

Games

............................................................................................................. 8

Smart Settings

............................................................................................... 9

Statistics

....................................................................................................... 10

Information

................................................................................................... 10

System

.......................................................................................................... 11

Coin Handling

............................................................................................... 11

Verify Games

................................................................................................ 12

Touchscreen

................................................................................................. 12

LED

................................................................................................................. 13

Touchscreen: Touchscreen Settings

............................................................... 14

Troubleshooting Guide ....................................................................... 15

Prize Farm Limited Warranty ............................................................... 16

AMI Entertainment Network, Inc. Software License Agreement ................ 17

Installation

•

This machine has been designed for

indoor use only

•

Do not fit wheels or castors.

•

Locate the machine away from any direct heat source on a flat stable
surface.

Supply Requirements

WARNING

This machine must not be operated without a

grounded connection.

If in doubt, consult a suitably qualified

person.

Voltage

120 Volts 60 Hz

Introduction

Welcome to the Prize Farm cabinet. This manual contains the basic
instructions for installing and administering the Prize Farm.

Do not adjust settings, except as specified in this manual, without specific
advice from your technical representative. Please note that some of the
images have had customer-sensitive or transitory information blanked out.

Setup Procedure

IMPORTANT NOTE:

There is a dongle located on the front of the PC

assembly in the bottom cabinet of the game. This dongle must not be
swapped with the dongle from any other game. If dongles are swapped it
will cause problems with registration.

Before connecting the machine to a power source, first…

•

Inspect the machine for any transit damage.

•

Open the doors and ensure that all connectors, plugs & sockets are
correctly mated.

•

Inspect the power cord for damage to the insulation or
cracked/defective plugs.

•

Connect the power cord to the machine and to a standard AC outlet.

•

Insert an Ethernet cable carrying a network connection into the
Ethernet port on the rear of the game’s cabinet.

•

Ensure that both doors are closed and turn the unit “on”. A “Verify
GamePack” screen will appear as the system loads.

NOTE: After all the “load” bars on this screen are full, if the
machine is still on this screen and the message “Machine
Available In XXX” (where XXX is a number) is displayed, simply
open and close the top door of the cabinet to override the
countdown and continue with your installation.

•

If you are shown the screen below, the machine is not receiving an
Internet connection. Check that all cables are inserted correctly (both
to the game and to the router), turn the machine off, wait 30 seconds,
then turn the machine back on.

•

After this, the machine will display the following:

When this screen is shown, call
technical service at 1-800-275-3714
to obtain the Machine Authorization
Code.

Enter the Authorization Code via the
on-screen keypad, and then touch

•

If this is successful, the screen to
the left will be displayed.

•

When the screen to the left
disappears, turn the game off, wait
5 seconds, and turn it back on.

•

Unlock and open the upper door.

•

Press the

Test

button inside the

cabinet.

•

Touch

Enable Smart Settings

and then touch

YES

•

Touch the Smart Settings button
(the light bulb icon). Touch

Site

Changed

, and then touch

YES

when prompted.

Congratulations!

You have now completed the basic installation of your Prize Farm. With both
doors closed, the machine will show the Zero Credit Screen. With both doors
open, the machine will alternate between the screens shown below.

Administration Modes

There are three different ways of administering the Prize Farm. These are

BARTENDER MODE

, which allows basic maintenance without direct access

to the interior of the cabinet;

COLLECTOR MODE

, which allows a wider

range of adjustments as well as the ability to empty the hopper; and finally

TEST MODE

, which permits the full range of adjustments to be made.

Bartender Mode

With both doors closed, insert the Refill Key in the underside of the top
cabinet and turn it clockwise. Once you’ve done this, the following screen
will display.

Insert $1 coins via the coin
acceptor, coins will be directed to
the hopper and counted on the bar
which reads “Refill”.

IMPORTANT: An easier way for
the operator to fill the hopper is
by doing so in Collection Mode.
Please see that section for more
details.

Access to this screen will also allow
someone at the location to verify
and pay out any player I.O.U. that
occurs (i.e. a player wins money,
but the hopper is empty). The
amount of the last I.O.U. will appear
on-screen.

NOTE: The money owed should
be entered through the coin slot
on the machine, as doing so will
pay the player while the payout
is being fully recorded on the
system.

Turn & remove the Refill Key to exit.

Collector Mode

Unlock and open the upper door, then
the lower door. The screen on the left
will be displayed.

Insert the Refill Key in the underside
of the top cabinet and turn it to enter
Collector Mode.

Last Win:

The last amount of money that a

player won.

Last Bank:

The value of the bank meter the last

time it updated (i.e. after a win). This is used to

validate claims of non-payout by players.

Last Note:

The last bill that was inserted into the

system.

Total Float:

The amount the machine is

expecting to be in the hopper.

Last I.O.U.:

If the hopper is empty and a player

is owed money, the amount owed will be shown

here.

Refill:

How much money has been inserted in the

machine’s hopper.

Cash In:

How much money has been inserted by

players into the machine.

Cash Out:

How much money has been paid to

players.

Change

: How much change has been inserted

into the machine.

VTP:

Cash played plus any winnings that were

used to play games.

Notes:

How much in notes has been inserted into

the machine.

Select your hopper float level at
$200, 300, or $350. Place $1 coins to
this value in the hopper bowl and
touch

Topup

to confirm the float

level. (

Topup

puts the “Max Float”

number into the “Total Float” field.)

To add coins without counting them
first, touch

Dump

. The money in the

hopper will then be emptied from the
machine, and the total amount of
what was in the hopper will appear
on screen under “Total Float”. Note
that number, then put all coins into
the hopper bowl (both the ones that
were already in the system and the
ones you wish to add). Touch

Dump

again, and, after the hopper empties
for the second time, the number
under “Total Float” will now be the
total of both old and new monies.
Subtract the original number from
the new number and you’ll have the
dollar amount for the new money
being put in the hopper. Put all coins
back into the hopper when you’re
finished with this process.

To read the meters, touch the

Read

Meters

button. If more than 6 days

has elapsed since the last time the
meters were read, this will cause a
Smart Update to take place.

Touch

Dump Stats

to load your

collection statistics to a USB pen
(should be inserted into the USB port
on the front of the CPU section inside
the bottom door of the cabinet).

Touch

Cash Settlement

to view the

Cash Settlement Summary.

Collecting

To collect, compare the difference of
the numbers recorded during the
previous collection with the new
numbers under “Cash In” and “Cash
Out”. Subtract the Cash Out from the
Cash In number, and you’ll have the
amount of money made since the last
collection (less any amount put in
manually since the last collection;
this number will appear under
“Refill”).

Close the doors and remove the Refill
Key to exit Collector Mode.

Test / Maintenance Mode

Open the upper and lower doors. Press the

Test

button inside the cabinet to

start the machine test / diagnostics routine. Touch any of the 10 icons on
the bottom of the screen to select the appropriate test function. The icons
are shown below next to the screen they activate.

Configuration

Touch

–

on the

Maximum

Volume

slider to set the highest

sound level the machine can output
at any time. Touch

–

to set

the

Main Volume

for normal game

play.

Touch

Enable Smart Settings

access the “Games” and “Smart
Settings” tabs.

Check

Free Game View

to enable

Attract Mode on the game.

Touch the arrow buttons to adjust
the date and/or time.

Games

NOTE: To access the Games
screens, you’ll need to touch

Enable Smart Settings

on the

Configuration screen.

Touch the icon for any game, and
then touch

Always On

to enable or

Always Off

to disable.

The

Auto

setting is recommended.

However, initially you should set
the games recommended by your
technical representative to

Always

Smart Settings

NOTE: To access the Smart
Settings screens, you’ll need to
touch

Enable Smart Settings

the Configuration screen.

Turn on

Fast Boot

and

Extended

Refill

, then set

Smart Cycle Mode

to “Standard”.

The

Site Changed

button will set

Menu Games to “All” or “Standard”
(recommended) Smart Cycle Mode.

Touch

Cash Settlement Setup

set up the Cash Settlement
Breakdown.

Touch

Security PIN

to set a

security PIN for an extra level of
security when dumping the hopper.
By entering a PIN, anyone
attempting to dump the hopper will
have to enter the security PIN first.

Factory Restore

restores the

machine’s settings to brand new
status.

IMPORTANT:
If you restore your machine to
the factory settings, you will
need to contact technical
service to obtain another
Machine Authorization Code.

Statistics

Games are ordered by profit.

Days

refers to the number of days

that the game has been in the
menu.

Current

means since the last

Smart Update.

Last

means between the last two

collections.

All Time

means since installation.

The

More

button will allow you to

see statistics for more games.

Touch

Cash Settlement

to view

the Cash Settlement Summary.

Information

This screen displays basic
information about the Prize Farm.

System

This screen allows you to test
individual hardware components by
touching a component on the left.
To run a test on all of the hardware,
touch the

Run All

button. To run a

continuous test loop, touch the

Loop All

button. To cancel, touch

the

Cancel

button.

Coin Handling

Insert coins and check that they are
accepted – the digits above each
coin shows the number accepted /
paid.

Touch the

$1>Hopper

button to

ensure $1 coins are routed to the
hopper or

$1> Cashbox

to route

them to the Cashbox. All other
coins go to the small cashbox.

Touch

Dump

to empty all coins

from the hopper.

Check the box next to

Note

Acceptor

to enable note acceptor.

Touch the

Key

button to go to the

Note Acceptor Key Setup.

Verify Games

Touch the

Test All

button to test all

of the loaded games.

Touchscreen

To calibrate the touchscreen, touch
the

Calibrate Screen

button &

follow the on-screen instructions.

Use

Accuracy Test

to test and

check the calibration.

To change the touchscreen settings,
touch

Touchscreen Settings

There may be a black screen
displayed for 10-15 seconds. Don’t
panic!

For more detailed information,
please see the “Touchscreen:
Touchscreen Settings”

section of

this manual.

LED

Touch the arrow button at the
bottom of any setup screen to
display the LED button. Touch the

LED

button to set up messages for

the electronic marquee at the top of
the unit.

Up to five different messages can
be created for each unit. Touch

Edit

then use the on-screen keyboard to
create your new message.

After your message has been
entered with the keyboard, use the
arrows to select the transition effect
you’d like your message to be
displayed with.

Change the

Speed

to set how fast

the transition to the message
happens. The higher the number,
the faster the transition.

Change the

Staytime

for the

message to set how long the
message will be displayed on the
marquee. The higher the number,
the longer the message will be
displayed.

When you are finished creating your
message, touch

to confirm and

save your new message.

Touchscreen:

Touchscreen Settings

Touch

Hardware

and then touch

Firmware options

Set

Threshold

to 14 and

Glass

Thickness

to Thin.

Touch

Close

to close the screen.

Touch

Properties

Set

Stabilization

to 1.

Select

Calibration

Set

Number of points

to 9.

Set

Margin %

to 3.

Set

Timeout

to 10.

Set

Confirm after calibration

Then touch

Close

Troubleshooting Guide

PROBLEM CAUSE

SOLUTION

Machine doesn’t
power up

•

Faulty motherboard /
processor / PC power
supply

•

Change PC assembly

No picture or
poor video

Picture shift

•

Loose connections

•

Faulty monitor PSU

•

Faulty motherboard

•

Faulty monitor

•

Monitor out of sync

•

Check connections

•

Replace monitor PSU

•

Change PC assembly

•

Replace monitor

•

Press and hold down the

Auto

button on rear of

monitor

No sound

•

Speaker disconnected

•

Volume too low

•

Faulty motherboard

•

Check speaker and amp
leads

•

Adjust volume in test
mode

•

Replace PC assembly

Not responding
to switches

•

Loose wiring connections

•

Faulty switches

•

Faulty plug in PCI card

•

Check connections

•

Replace switches

•

Change PC assembly

Not accepting
coins or poor
acceptance

•

Coin mech dirty

•

Loose wiring connections

•

Faulty coin mech

•

Faulty plug in PCI card

•

Clean coin mech

•

Check connections

•

Replace coin mech

•

Change PC assembly

Not paying out
coins

•

No coins in hopper

•

Coin jammed in hopper

•

Loose wiring connections

•

Faulty hopper

•

Faulty 24V PSU

•

Faulty plug in PCI card

•

Add coins

•

Clear jam

•

Check connections

•

Replace hopper

•

Change PC PSU

•

Change PC assembly

Touchscreen not
responding

•

Incorrect calibration

•

Loose wiring connection

•

Faulty touchscreen

•

Re-calibrate in test mode

•

Check connections

•

Replace touchscreen

Prize Farm Limited Warranty

AMI Entertainment Network, Inc. (AMI) warrants its video machines to be
free from defects in material and workmanship for a period of one year from
the date of purchase. The warranty covers all electrical components (except
fuses and light bulbs).

Failure due to misuse, vandalism, excessive or intentional abuse, operation
outside specified conditions (including, but not limited to, improper electrical
power source), fire, water damage, acts of God, acts of war and civil unrest
are specifically excluded.

AMI products are carefully inspected and thoroughly tested prior to packing
and shipment. Any damage discovered upon receipt of goods, whether
obvious or concealed, must be reported immediately to the delivering carrier
and claims made directly to them. AMI assumes no responsibility for
damages once the product has left its facilities and any disputes regarding
transportation damage must be resolved with the shipping company(s).

AMI will repair or replace, at its option, any component, part or assembly
that fails under warranty, provided that the failed item is returned, shipping
charges prepaid, to AMI’s repair facility and AMI is notified of the failure
within the warranty period. AMI reserves the right to request the serial
numbers of the item and/or game which has failed, and copies of sales
invoices, bills of lading or other documents as required to determine the
validity of the warranty coverage. AMI will return or replace warranty items,
as specified above, shipping charges prepaid, by ground transportation.

AMI’s obligation shall be limited to repair or replacement as stated above,
and shall specifically exclude any liability for consequential damages or loss
of earnings.

AMI may, at its discretion, provide replacement parts under warranty prior
to receiving defective items, without incurring any ongoing obligation to
extend such accommodations. The above terms and conditions constitute
the sole obligation, written or implied, of AMI under its warranty coverage.

AMI Entertainment Network, Inc. Software License Agreement

AMI Entertainment Network, Inc. (“Licensor”) is willing to license the enclosed software to you only if you accept all of the terms in this license agreement
(“Agreement”).
Ownership of the Software
1. The enclosed product, which may include but is not limited to the software program (“Software”) and the accompanying written materials, are

owned by Licensor and are protected by United States copyright laws, patent laws and other intellectual property laws, by laws of other nations,
and by international treaties.

Restrictions on Use and Transfer
2. If this Software package contains multiple media types (such as CDs, flash cards, hard drives, etc), then you may use only the type of media

appropriate for your Machine. You may not use the other media types on another Machine, or transfer, or assign them to another user except as
part of the permanent transfer of the Software and all written materials (as provided for below in paragraph 4).

3. You may make one copy of the software for backup purposes only. You may not copy or make backup copies of any software security key or

software security device under any circumstances.

4. You may permanently transfer the right to use the Software and accompanying written materials (including the most recent update and all prior

versions) if you retain no copies and the transferee agrees in writing to be bound by the terms of this Agreement. Such a transfer of this license to
another party immediately terminates your license. You may not otherwise transfer or assign the right to use the Software, except as stated in this
paragraph.

5. You may not operate or allow the operation of the Software at locations where the operation of such Software does not comply with all local, state,

and other governmental body laws and regulations. You agree to not use or permit the use of the Software in violation of any U.S. Federal, state,
or local laws or regulations or any foreign law or regulation, including laws regarding gaming, gambling or intellectual property rights in or
concerning the Software.

6. You may not modify, adapt, translate, reverse engineer, decompile, disassemble the Software or create derivative works from the Software or any

component thereof; nor may you remove, modify or hide or otherwise make unreadable or non-viewable any notice, legend, advice, watermark or
other designation contained on the Software, component thereof, or output therefrom.

7. You agree that the Software and the authorship, systems, ideas, inventions methods of operation, documentation and other information contained

therein, and all versions, modifications and adaptations thereto are proprietary intellectual properties of Licensor and are protected by civil and
criminal law, and by copyright, trade secret, trademark and the patent laws of the United States and other countries.

Limited Warranty
8. Licensor warrants, solely for your benefit, that the Software will function in material conformity, with its accompanying documentation for a period

outlined in Licensor’s standard product warranty period after your receipt of the Software.

Licensor’s Obligations Under Warranty
9. Licensor’s sole obligation under the aforesaid warranty shall be to utilize commercially reasonable efforts to correct or modify such portion of the

Software as to make it materially conform with the applicable documentation.

Grant Of License
10. Licensor grants to you a limited, non-exclusive license to distribute and/or use one copy of the Software on a single Prize Farm unit (“Machine”)

accompanied by a single licensor factory authorized security key. Licensor reserves the right to update versions of the software and the content to
the Machine as deemed appropriate by the Licensor. You are entrusted to maintain and protect your single licensor factory authorized security key,
password, or other identification from being utilized by any third party, and you agree to be responsible for any use of the Software provided herein
by a third party utilizing your identification. Licensor maintains the right to immediately terminate your License for reasons related to misuse or
other non-conformity with the rules expressed herein. While Licensor does not routinely inspect Machines, Licensor also reserves the right to
inspect or audit the Software from time to time in Licensor’s sole discretion. To the extent that Licensor’s access to the Software requires that
Licensor also gain access to a Machine in which the Software is installed, you agree to promptly provide Licensor, when requested, with permission
and aid in Licensor gaining access to the Machine.

Disclaimers
11. EXCEPT AS PROVIDED IN THE SECTION ENTITLED “LIMITED WARRANTY”, LICENSOR MAKES NO OTHER PROMISES,

REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, REGARDING OR RELATING TO THE SOFTWARE OR
CONTENT THEREIN OR TO ANY OTHER MATERIAL FURNISHED OR PROVIDED TO YOU PURSUANT TO THIS AGREEMENT OR
OTHERWISE AND LICENSOR SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE WITH RESPECT TO SAID MATERIALS OR THE USE THEREOF. TO THE MAXIMUM EXTENT ALLOWABLE BY LAW
THE UNIFORM COMMERCIAL CODE OR OTHER UNIFORM LAWS SHALL NOT APPLY TO THIS AGREEMENT.

Limitation on Liability
12. IN NO EVENT SHALL LICENSOR BE LIABLE UNDER ANY CLAIM, DEMAND OR ACTION ARISING OUT OF OR RELATING TO THE

SOFTWARE, ITS USE, INSTALLATION OR LICENSOR’S PERFORMANCE OR LACK THEREOF UNDER THIS AGREEMENT FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT LICENSOR HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH CLAIM, DEMAND OR ACTION. IN ADDITION, WITHOUT LIMITING THE FOREGOING, IN ALL EVENTS THE
REMEDIES AVAILABLE TO YOU SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO LICENSOR FOR THE SOFTWARE.

13. IN NO EVENT WILL LICENSOR BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY LOSS OF PROFITS, LOST SAVINGS, OR OTHER

INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE, MISUSE, BREACH OF THIS AGREEMENT OR INABILITY TO
USE THE SOFTWARE.

General
14. The validity and construction of this Agreement and of the rights and obligations herein shall be determined and governed by the laws of the State

of New York. By accepting the terms of this Agreement, you acknowledge and accept that the courts of New York, New York shall have exclusive
jurisdiction and venue regarding any disputes arising with regard to this Agreement or arising out of activity or misuse of the Software.

15. AMI Entertainment Network, Inc. in its sole discretion, may assign this agreement or any of its rights and obligations hereunder.
16. If you have any questions concerning this Agreement or wish to contact Licensor for any reason, please write: AMI Entertainment Network, Inc.,

155 Rittenhouse Circle, Bristol, PA 19007, USA.