manuals/manuals_manuals_Support_Center_7CIon_20Troubleshooting

Troubleshooting Guide for

Megatouch Ion Games

ROBLEM

ORRECTIVE

CTION

•

no power

•

bill acceptor
motor does not
run

•

no flash on the
monitor screen

•

no cooling
fans operating

•

no output from
power supply

•

Check that the power cord is connected to a “live” outlet.

•

Check that the power switch is on.

•

Check that the power cord is connected to the game power
supply.

•

Check that the power supply’s voltage select switch is set
to the proper voltage.

•

Check the harness connections to the on/off switch and
circuit breaker.

•

Check the circuit breaker for an “open”.

•

Check the AC harness connection to the power supply.

•

Check the line cord.

•

no video

•

no cooling fan
operation

•

screen is blank

•

AC power to
the monitor
and bill
acceptor

•

no output from
power supply

•

Check the DC harness connection to the motherboard.

•

Check the AC harness connection to the power supply.

•

no video

•

cooling fans
are working

•

there is a
sound when
coins are
deposited

•

Check the video cable connections to the motherboard and
the LCD display and the monitor control board.

•

Check the +12 volt supply voltage to the LCD display
(yellow wire = +12, black wire = ground)

•

Check the harness connections between the PC boards on
the back of the LCD display.

•

Replace the LCD display.

•

no video

•

constant
beeping or a
sequence of
beeps

•

The memory card (DIMM) may not be seated properly.
Reseat the DIMM or replace it.

•

no video

•

no sound when
coins are
deposited

•

Check all connections to the motherboard.

•

Reseat the DIMM.

•

Replace the motherboard or send it for repair.

•

coin jam

•

Check the coin mech and coin chute for coins blocking the
pathway.

•

Make sure the coin harness is connected between the
normally open and common terminals on the coin switch.

•

Disconnect the bill acceptor and the coin switch one at a
time to narrow down the problem.

•

Check the coin harness for pinched or damaged wires.

•

Disconnect the coin harness from J1, J3, J7, and J8 of the
I/O board. If the coin jam still appears, the I/O board will
have to be sent for repair.

Troubleshooting Guide for

Megatouch

Ion Games continued

ROBLEM

ORRECTIVE

CTION

•

poor picture
quality

•

Adjust Brightness, Contrast, Horizontal, and Vertical
controls with the monitor control board.

•

meter not
advancing

•

Check connection at I/O board.

•

Check wiring at

J2 METER

connector on I/O board.

•

game locks up
or resets while
being played
or in the attract
mode

•

no movement
on the screen

•

power has to
be cycled off
and on to get
the game to
function again

•

Clean the vents and the fans of any dust and dirt that may
interfere with airflow.

•

Clean the CPU cooling fan on the motherboard.

•

Replace the CPU cooling fan if it is not operating properly.

•

Reseat the DIMM on the motherboard.

•

Clear memory with the following procedure:

•

Turn off the game.

•

Press and hold the

Setup

and

Calibrate

buttons.

•

Turn the game on and keep holding the buttons until
the screen displays “TWO BUTTON CLEAR
DETECTED RELEASE BUTTONS”. This should take
about 30 seconds.

•

Release the buttons. This will clear high scores, clear
the books and reset options, and reset the game menu
and coin menu to their factory settings.

•

Perform a checksum test on the hard drive:

•

Turn off the game.

•

Turn on DIP switch 8 on the I/O board.

•

Turn on the game. The test will take about 10 minutes.

•

A failure will cause the test to stop.

•

A passed test will display “DRIVE CHECKSUM
COMPLETE RESET ALL DIP SWITCHES TO
REBOOT MACHINE”.

•

With power on, turn off DIP switch 8.

•

game locks up
with “invalid
key for version
PG3002 – V
XXXX”

•

Check the program number on the security key. It should
be compatible with the program on the hard drive.

•

Check the contacts on the security key socket. Lift up on
the contact on the bottom of the socket and make sure
there is a good connection to the base of the security key.

•

Check the USB cable that connects the I/O board to the
motherboard.

•

Try another security key with the same program number or
test the security key in another game with the same
program version.

•

“INVALID KEY”
message while
downloading
software to the
hard drive

•

If the security key was replaced before the download, the
motherboard did not boot from the DVD drive.

•

Check that the DVD drive is set as master.

•

Check the ribbon cable connections between the DVD drive
and the motherboard.

•

Try another DVD drive or another set of discs.

Troubleshooting Guide for

Megatouch Ion Games continued

ROBLEM

ORRECTIVE

CTION

•

game will not
download disc

•

Make sure the disc is installed correctly, with the logo
facing up.

•

Check for scratches or a defective disc.

•

Try a different DVD drive or another disc.

•

If you’re downloading a disc set, make sure each disc is of
the same revision.

•

"ERROR
READING
DRIVE C"

•

This message can be caused by the hard drive or in some
program versions, a coin jam while the game is turned on.

1. Turn the game off.
2. Locate DS 1, position 8 and turn it on.
3. Turn on power to the cabinet. This will start the hard

drive checksum test, which should take about 20 minutes
to complete.

4. When the hard drive passes the test it will display a

"CHECKSUM GOOD" message and continue to boot up
into the game attract screens. This indicates a coin jam.

5. When the hard drive fails the test, the game will lock up

with a "CHECKSUM ERROR" message, which will stay
on the screen until the power is turned off. In this case,
the hard drive will have to be replaced.

•

"DISK BOOT
FAILURE"

This message indicates the motherboard is not receiving data
from the hard drive and has locked up.

•

Check the IDE ribbon cable connections to the
motherboard and hard drive.

•

Check the power to the hard drive. It should have +5 volts,
+12 volts, and ground.

•

“QUANTUM
FIREBALL,
SMART
FAILURE
DETECTED,
BACK UP
HARD DRIVE”

The self-diagnostics on the hard drive has detected an error.

•

The hard drive will have to be replaced.

•

“CRITICAL
ERROR
ABORT RETRY
FAIL” or “BAD
COMMAND OR
FILE NAME”
error

•

Try reloading the program onto the hard drive with a
different set of update discs compatible with the security
key. If it will not accept the download, try another DVD
drive. If it still does not work, replace the hard drive.